Terms & Conditions

1. About these Terms

By creating an account or using Furkeeper, you agree to these Terms. If you do not agree, do not use the app.

These Terms are a binding agreement between you and Furkeeper. They apply to the Furkeeper mobile app, the website at furkeeper.com, and any related services (together, the “Service”). Furkeeper exists to help anyone who loves living alongside animals become a responsible Furkeeper. Our Privacy Policy and any feature-specific rules we show you in the app form part of these Terms.

2. Definitions

3. Eligibility and accounts

You must be at least 18 years old, or the age of majority where you live, to open an Account. Users under 18 may only use Furkeeper through a Child Profile set up by a parent or guardian (see section 4).

• 1. Sign-up. You can register with Google sign-in or with an email address and password. You must give accurate information and keep it up to date.
• 2. One person, one Account. Accounts are personal. Do not share your login or create an Account for someone else without their permission.
• 3. Security. You are responsible for activity on your Account. Tell us at support@furkeeper.com straight away if you suspect unauthorised access.
• 4. Third-party sign-in. If you use Google sign-in, Google's own terms also apply to that login. We do not receive your Google password.

4. Children and Family Accounts

Children can use Furkeeper only through a Child Profile that a parent or guardian creates, controls and supervises. By creating a Child Profile, you confirm you are that child's parent or legal guardian and consent to their use of the Service under these Terms.

• • What children can do. Child Profiles give access to age-appropriate games, pet-care chores, rewards and learning content designed to build responsible habits.
• • Supervision. Pet-care chores suggested in the app should be done with appropriate adult supervision. You decide which tasks are safe for your child and your animals.
• • Limited features. Child Profiles cannot make purchases, send messages to people outside the family, or post public content.
• • Your responsibility. You are responsible for your child's activity on the Service and may view, edit or delete their Child Profile at any time.
• • Children's data. We collect only the minimum information needed to run a Child Profile, and we do not use it for targeted advertising. Details are in our Privacy Policy.

5. The Furkeeper Service

Furkeeper gives you tools to care for animals and connect with other Furkeepers worldwide. Features may include pet profiles and care records, reminders, a community feed, family games and chores, and an educational feed on animal health and welfare.

We may add, change, pause or remove features at any time, including to improve the app, meet legal requirements or keep users safe. Some features may only be available in certain countries or on certain devices. We aim to keep the Service available but do not promise it will be uninterrupted or error-free. Keep your own copies of important records, such as vaccination certificates.

6. Not veterinary advice

Content on Furkeeper is for general education only and is not a substitute for professional veterinary care. Always consult a licensed veterinarian about your animal's health, diet, medication or behaviour.

If your animal is unwell, injured or in distress, contact a veterinarian or emergency animal service immediately. Do not delay or ignore professional advice because of something you read on Furkeeper, whether it came from us, a partner or another user.

7. Your content and community conduct

You own your User Content. By posting it, you give Furkeeper a worldwide, non-exclusive, royalty-free licence to host, store, display, adapt (for example, resize or crop) and share it to operate and promote the Service. This licence ends when you delete the content, except where others have already shared it or we must keep it by law.

You confirm you have the rights to everything you post, including permission from anyone shown in photos or videos.

Furkeepers treat people and animals with respect. You must not:

• • Post content showing, promoting or encouraging animal cruelty, neglect, fighting or abuse
• • Sell, trade or advertise animals, or promote illegal wildlife or exotic pet trade
• • Harass, bully, threaten or impersonate anyone
• • Post hateful, sexual, violent or misleading content, or anything unsuitable for a family audience
• • Share someone else's personal information without consent
• • Spam, scrape the Service, upload malware, or try to access accounts or systems that are not yours
• • Break any applicable law, including UAE laws on online content and privacy

We may remove content or restrict Accounts that break these rules. If you see something harmful, report it in the app or email support@furkeeper.com. Where we believe an animal is at risk, we may share information with the relevant authorities or animal welfare organisations.

8. Animal welfare contributions

Furkeeper directs a portion of its revenue to the welfare of abandoned and stray animals and to local animal welfare organisations. The share, the partner organisations and how funds are distributed are decided by Furkeeper and may change over time.

Unless a feature clearly says otherwise, paying for Furkeeper is a purchase, not a charitable donation, and does not entitle you to a tax receipt or to choose where funds go. We will publish an annual summary of contributions at furkeeper.com.

9. Subscriptions, payments and refunds

The core Service is free. Premium Features, if offered, are shown with their price, billing period and currency before you pay.

• 5. App store purchases. Purchases made through the Apple App Store or Google Play are processed by that store under its terms. Refunds for those purchases are handled by the store, not by Furkeeper.
• 6. Auto-renewal. Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before renewal in your app store account settings. Cancelling stops future charges; you keep access until the paid period ends.
• 7. Free trials. If a trial converts to a paid plan, you will be charged when the trial ends unless you cancel beforehand.
• 8. Price changes. We will give you advance notice of any price change, and it will apply from your next billing period.
• 9. Refunds. Except where the law or the app store requires otherwise, payments are non-refundable and we do not refund partial periods.
• 10. Taxes. Prices may include or be subject to VAT or other taxes where applicable.

10. Intellectual property

The Service, including its software, design, games, educational content, text and graphics, belongs to Furkeeper or its licensors and is protected by intellectual property laws. “Furkeeper” and the Furkeeper logo are trademarks of Furkeeper. You may not use them without our written permission.

We give you a personal, limited, non-transferable, revocable licence to use the app for your own non-commercial purposes. You may not copy, modify, resell, reverse-engineer or build a competing product from any part of the Service.

If you send us ideas or feedback, we may use them freely without paying you.

11. Privacy and third-party services

Our Privacy Policy at furkeeper.com/privacy explains what personal data we collect, how we use it, and your rights. We handle personal data in line with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection and, where it applies to you, other data protection laws such as the GDPR.

The Service relies on third-party providers, including cloud hosting, sign-in, analytics and payment services. It may also link to third-party websites, clinics, shops or organisations. We are not responsible for their content, products or practices, and your dealings with them are between you and them.

12. Disclaimers, liability and indemnity

Disclaimer. The Service is provided “as is” and “as available”. To the extent the law allows, we make no warranties about its accuracy, reliability or fitness for a particular purpose, including the accuracy of User Content or educational content.

Limitation of liability. To the extent the law allows, Furkeeper FZC and its directors, staff and partners are not liable for:

• • Indirect, incidental or consequential loss, or loss of data, profits or goodwill
• • Injury, illness, loss or death of any animal arising from use of, or reliance on, the Service
• • The acts, content or conduct of other users or third parties

Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim or AED 100. Nothing in these Terms limits liability that cannot be limited under UAE law, such as liability for fraud or wilful misconduct.

Indemnity. You agree to compensate Furkeeper for claims, losses and reasonable legal costs arising from your User Content, your misuse of the Service, or your breach of these Terms or the law.

13. Suspension, termination and changes

Leaving. You can delete your Account at any time in the app settings or by emailing support@furkeeper.com. Deleting your Account does not cancel an app store subscription; cancel that in your store settings.

Our right to suspend. We may suspend or close an Account, with or without notice, if we reasonably believe it breaks these Terms, puts animals or people at risk, or exposes Furkeeper to legal liability. Where appropriate, we will tell you why.

After termination. Your right to use the Service ends. Sections 7 (licence to already-shared content), 10, 12 and 14 continue to apply.

Changes to these Terms. We may update these Terms. For material changes we will notify you in the app or by email at least 14 days before they take effect. If you keep using the Service after that, you accept the updated Terms.

14. Governing law, disputes and contact

Governing law. These Terms are governed by the laws of the United Arab Emirates.

Disputes. Please contact us first so we can try to resolve any issue informally within 30 days. If we cannot, the dispute will be settled exclusively by the courts of Ajman. If you are a consumer, nothing here removes rights you have under the mandatory consumer laws of your country.

General. If any part of these Terms is found unenforceable, the rest stays in effect. Our not enforcing a right is not a waiver of it. You may not transfer your rights under these Terms; we may transfer ours as part of a reorganisation, merger or sale. These Terms may be translated, and the English version prevails if there is a conflict.

Contact us. Furkeeper, Business District: Ajman Free Zone
Address: B.C. 1309523, United Arab Emirates · support@furkeeper.com