Privacy Policy
Last updated
1. Who we are and what this policy covers
Furkeeper (“we”, “us”) collects only the information needed to run Furkeeper and help you care for animals, and we never sell your personal data.
This policy explains what we collect, why, who we share it with, and the choices you have. It applies to the Furkeeper mobile app, furkeeper.com and related services (the “Service”), and should be read with our Terms & Conditions.
We process personal data in line with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and, where they apply to you, other laws such as the EU and UK GDPR.
2. Information we collect
We collect information you give us, information created as you use the app, and limited information from services you choose to connect.
| Category | Meanings | Source |
|---|---|---|
| Account details | Name, email address, password (stored encrypted), profile photo, country, language | You, or Google if you use Google sign-in |
| Family details | Child Profile nickname, age range, avatar, game progress, chores completed | Parent or guardian |
| Pet information | Pet name, species, breed, age, photos, vaccination and care records, reminders | You |
| User Content | Posts, comments, photos, videos, messages | You |
| Purchase information | Subscription type, purchase date, transaction ID (we do not receive full card numbers) | Apple App Store or Google Play |
| Device and usage data | Device model, operating system, app version, IP address, crash logs, features used, time spent | Automatically, from your device |
| Approximate location | City or country, derived from IP or device settings, used for local content | Automatically; precise location only with your permission |
| Support communications | Emails and messages you send to support@furkeeper.com | You |
We do not ask for, and ask you not to share, sensitive data such as health information about yourself, religious beliefs or government ID numbers.
3. How we use your information
We use personal data only for the purposes below, each with a lawful basis.
| Purpose | Lawful basis |
|---|---|
| Create and manage your Account and Family Account | Performing our contract with you |
| Store pet profiles, records and reminders | Performing our contract with you |
| Run the community feed, games, chores and educational content | Performing our contract with you |
| Process subscriptions and purchases | Performing our contract; legal obligations (tax, accounting) |
| Send service messages (security alerts, changes to terms) | Performing our contract; legal obligations |
| Send marketing emails and promotional notifications | Your consent, which you can withdraw at any time |
| Keep the Service safe, prevent abuse, investigate animal-welfare concerns | Our legitimate interests in a safe community |
| Improve the app using aggregated analytics and crash reports | Our legitimate interests in a working product |
| Comply with law and respond to lawful requests | Legal obligations |
We do not use automated decision-making that has legal or similarly significant effects on you.
4. Children's privacy
Children under 18 can use Furkeeper only through a Child Profile created and controlled by a parent or guardian, who gives consent on the child's behalf.
- • Minimum data. We collect only what a Child Profile needs to work: a nickname, an age range, an avatar, and game and chore progress. We do not ask children for their full name, email, phone number, photos or precise location.
- • No advertising. We do not show targeted ads to children or use Child Profile data for marketing or profiling.
- • No public sharing. Child Profiles cannot post publicly or message people outside their family.
- • Parental control. Parents can view, edit, export or delete a Child Profile at any time in the app or by emailing support@furkeeper.com.
- • Accidental collection. If we learn that a child has opened an Account without a parent, we will delete it promptly.
6. Where your data is stored
Your data is stored on Amazon Web Services servers. Because Furkeeper is used worldwide and some providers operate globally, your data may be processed outside your country, including outside the UAE.
When we transfer data internationally, we use safeguards required by applicable law, such as contractual clauses with our providers, and we transfer only what each provider needs.
7. How long we keep it
We keep personal data only as long as we need it, then delete or anonymise it.
| Data | Kept for |
|---|---|
| Account, pet and family data | While your Account is active; deleted within 30 days of Account deletion |
| User Content | Until you delete it or your Account; copies others have shared may remain |
| Purchase and tax records | As long as UAE law requires |
| Support emails | Up to 2 years after the issue is resolved |
| Device, usage and crash logs | Up to 12 months, then aggregated or deleted |
| Inactive Accounts | Deleted after 24 months of inactivity, with email notice beforehand |
Backups are overwritten on a rolling cycle of up to 35 days.
8. Security
We protect your data with encryption in transit (TLS) and at rest, access limited to staff who need it, and regular security reviews of our systems.
No system is completely secure. If a breach affects your personal data and puts you at risk, we will tell you and the relevant authority as required by law. Help us by using a strong, unique password and keeping your device secure.
9. Your rights and choices
You can exercise these rights free of charge by emailing support@furkeeper.com; we reply within 30 days and may need to verify your identity first.
- • Access a copy of your personal data.
- • Correct inaccurate or incomplete data, most of which you can edit directly in the app.
- • Delete your Account and data, in the app settings or by email.
- • Export your data in a portable format.
- • Object to or restrict processing based on our legitimate interests.
- • Withdraw consent for marketing at any time, using the unsubscribe link or app settings.
- • Complain to a data protection authority, including the UAE Data Office or the authority of the free zone where Furkeeper is registered, or your local authority if you are outside the UAE.
11. Changes and contact
We may update this policy as the Service changes. For material changes we will notify you in the app or by email at least 14 days before they take effect, and the effective date at the top will change.
Questions, requests or complaints? Contact us. Furkeeper, Business District: Ajman Free Zone
Address: B.C. 1309523, United Arab Emirates · support@furkeeper.com